Returns and Exchanges
Our Return Policy
We allow returns for purchases made online within 14 days from when you received your purchase, exclusions apply. We will provide a full refund to merchandise that was purchased online, sight unseen. Please email email@example.com to request a prepaid return label. If you don’t love the jewelry you have received, please reach out to us as soon as possible so that we can make it right.
For purchases made in-person at our store, we allow exchanges only within 14 days, exclusions apply.
The following items are FINAL SALE and not eligible for return or exchange:
- Customized items including Custom Designs, Calendar Charms, and Custom Bridal. (Please see our Custom Project Terms and Conditions for a complete review of the custom bridal process)
- Items that have been personalized with an engraving
- All Sample Sale Items
Our Exchange Policy
Exchanges for purchases made online must be returned within 14 days of purchase. You will be given a store credit which does not expire and can be used any time.
To request a return, please email firstname.lastname@example.org or call 212.629.7092 to receive a prepaid return label. All merchandise must be in its original condition.
All SAMPLE SALE items are final sale.
Repairs and Resizes
Any repair due to normal wear and tear will be covered within the first year of purchase, repairs needed beyond that time will be handled on a case-by-case basis.
One ring resizing is complementary within the first 3 months of purchase, resizes beyond that time will be handles on a case by case basis
The cost for repair starts at $25 for shipping and handling and small adjustments. Cost for extensive repairs will be evaluated by our team. Please email email@example.com to receive a repair authorization number and to coordinate with our repairs department.