It is our honor and pleasure to work with our clients on creating custom one-of-a-kind pieces for life’s most special moments. Our highly trained and experienced staff is committed to providing the highest quality collaborative design consultation and finished product. Custom projects can take anywhere from 6-8 weeks if a special stone needs to be sourced, or 4-6 start to finish if a diamond is provided by the client. Time frames are flexible depending on the nature of the project. Time frame will be communicated prior to starting any labor on the piece. Due to COVID restrictions, some time frames can exceed our expectations and we do whatever we can to avoid any unexpected additional production time.

 

We ask that the client is available for an initial in-person or remote design meeting. From there we will source any materials needed (stone(s), findings, etc). The client can opt to personally select their stone(s), have Page herself or a trusted Page Sargisson team member select for them. Once a stone has been selected, the client understands that stones can not be returned. 

 

After the initial design meeting and stone selection/approval, further consultation will vary depending on the project and the needs of the client. The Page Sargisson Team is committed to informing the client of progress and check-ins when necessary. You can always email us at info@pagesargisson.com to inquire about the status of your project.

 

The following takes place once a stone has been selected:

-Page Sargisson team will provide precise price information for the complete project and approximate time frame. All details including design and sizing will be finalized. 

-A non-refundable deposit will be paid by the client. Please see deposit section below.

-Production will begin once the deposit has been received and the custom project will be completed within the approximate time frame.  The customer will let us know at the time of the deposit payment if they require any further approvals during the production process.

-Balance is due at the time of pickup(or before shipping). Any documentation or certificates will be provided to the client at this time. If any item is to be shipped to the client, the client will pay their balance in full prior to shipment.

 

Stone Selection

Page Sargisson works exclusively with high quality diamonds or sapphires for their strength and heirloom quality. Customers are welcome to inquire about additional stone options but no guarantee can be made that we will agree to work with anything but a verified high quality diamond or sapphire. Our team of trained professionals will source a diamond or sapphire based on each individual clients preferences, budget, or design needs.

 

An heirloom stone that the client owns may be provided for their custom project, and will be subject to close inspection by our team to assess quality and address any possibility of damage in the design and setting process. Even though we take the utmost care, Page Sargisson Inc does not guarantee that a stone will not break or incur damage during the design and setting process. Once a stone is in our possession, it is covered under our insurance plan up to $5000 and we encourage our clients to independently verify the value of their stone ahead of production. If a stone that you would like to use is pre-set in a piece of jewelry, a stone removal fee of up to $50 may be required and the client will be notified ahead of time.

Deposits

All deposits are non-refundable and due before a project begins. If a client is providing a stone that they already own, a deposit of $1000 is due ahead of project initiation. If Page Sargisson Inc is sourcing a stone for the client, a deposit that is 50% of the total cost is due ahead of project initiation.

Our Return Policy

Since we are committed to seamless communication and transparency during our custom process, custom project items and stones are non-returnable and non-exchangeable with no exceptions. The client will be able to approve every major design decision(stone selection, setting style and specifications including size, dimensions and metal) so there will be no surprises upon completion.

Furthermore, the following items are not eligible for return:

  • Any custom project item

  • Customized items including Calendar Charms

  • Items that have been personalized with an engraving

Our Repair and Ring Resize Policy

The quality of your jewelry is our highest priority. We will provide free repair on any item damaged within 30 days of purchase. Items that need repair after 30 days may be returned by mail, FedEx or UPS. The cost for repair starts at $25 for shipping and handling and small adjustments. Cost for extensive repairs will be evaluated by our team. Please email info@pagesargisson.com to receive a repair authorization number and to coordinate with our repairs department.

For custom rings, one complementary resize is available within 3 months of completion. Any subsequent resize thereafter will cost $25 - $50.

 

Our Insurance policy

Once your stone is in our possession, it will be insured through Page Sargisson Inc. up to $5000. Any stones valued at $5000 or more we encourage the client to insure themselves. 

Our Shipping Policy

We offer insured Priority Overnight shipping via FedEX for any stone or item shipped to or from Page Sargisson Inc. up to $25,000. The cost of this is $50 and is added to the total cost of your custom project. If you require a label to send your stone to us, just let us know.