Our Custom Design Process
The following takes place once a stone has been selected:
-Page Sargisson team will provide precise price information for the complete project and approximate time frame. All details including design and sizing will be finalized.
-A non-refundable deposit will be paid by the client. Please see deposit section below.
-Production will begin once the deposit has been received and the custom project will be completed within the approximate time frame. The customer will let us know at the time of the deposit payment if they require any further approvals during the production process.
-Balance is due at the time of pickup(or before shipping). Any documentation or certificates will be provided to the client at this time. If any item is to be shipped to the client, the client will pay their balance in full prior to shipment.
Page Sargisson works exclusively with high quality diamonds or sapphires for their strength and heirloom quality. Customers are welcome to inquire about additional stone options but no guarantee can be made that we will agree to work with anything but a verified high quality diamond or sapphire. Our team of trained professionals will source a diamond or sapphire based on each individual clients preferences, budget, or design needs.
An heirloom stone that the client owns may be provided for their custom project, and upon intake will be subject to close inspection by our team with the client present to assess quality and address any possibility of damage in the design and setting process. Even though we take the utmost care, Page Sargisson Inc does not guarantee that a stone will not break or incur damage during the design and setting process.
In order for us to accept an heirloom or client-owned gemstone, an independent appraisal is required upon intake detailing the value and quality of your gemstone. Once a stone is in our possession, it is covered under our insurance plan up to $5000 and we encourage our clients to independently verify the value of their stone ahead of production if the stone's value exceeds that amount. If a stone that you would like to use is pre-set in a piece of jewelry, a stone removal fee of up to $50 may be required and the client will be notified ahead of time.
All deposits are non-refundable and due before a project begins. A deposit of 50% of the total cost is due ahead of project initiation.
Our Return Policy
Since we are committed to seamless communication and transparency during our custom process, custom project items and stones are non-returnable and non-exchangeable with no exceptions. The client will be able to approve every major design decision(stone selection, setting style and specifications including size, dimensions and metal) so there will be no surprises upon completion.
Furthermore, the following items are not eligible for return:
Any custom project item
Customized items including Calendar Charms
Items that have been personalized with an engraving, or rings that have been resized.
Our Repair and Ring Resize Policy
The quality of your jewelry is our highest priority. We will provide free repair on any item damaged within 30 days of purchase. Items that need repair after 30 days may be returned by mail, FedEx or UPS. The cost for repair starts at $25 for shipping and handling and small adjustments. Cost for extensive repairs will be evaluated by our team. Please email firstname.lastname@example.org to receive a repair authorization number and to coordinate with our repairs department.
For custom rings, one complementary resize is available within 3 months of completion. Any subsequent resize thereafter will cost $25 - $50.
Our Insurance Policy
Once your stone is in our possession, it will be insured through Page Sargisson Inc. up to $5000. Any stones valued at $5000 or more we encourage the client to insure themselves.
Our Shipping Policy
We offer insured Priority Overnight shipping via FedEX for any stone or item shipped to or from Page Sargisson Inc. up to $25,000. The cost of this is $50 and is added to the total cost of your custom project. If you require a label to send your stone to us, just let us know.